About the document:
New technical trends such as the rise of B2B e-commerce and a shift towards 'servitization' are having a massive impact on the industrial aftermarket. Customers demand easy and prompt online access to matching spare parts and expect to be able to find, order, and pay for them with just a few clicks to minimize equipment downtime.
For you, this is a massive opportunity to differentiate yourself from your competition and delight aftermarket customers with incredible services and convenience.
Learn what it takes to win the aftermarket!
Key takeaways:
- How is the aftermarket changing?
- What's the role of E-commerce in the aftermarket business?
- What is the aftermarket information challenge?
- How to provide good and relevant data on matching spare parts?
- What will excite your aftermarket customers and enable you to grow?
