The customer is king - this rule also applies in the digital age, but the general conditions are constantly changing. We will show you how to make life easier for your customers and how to actively stand out from the competition with new services. Specifically, these are the following focal points of the digital customer portal:
  • Customer satisfaction through self-service
  • Putting the customer at the centre of the action
  • Counteracting rising distribution costs
  • Mapping of after-sales processes and reaction to customer requests
What does the development of the customer portal mean as the next step in B2B online shopping? What is Intershop's vision?

In this webinar we talk about the challenges you face as a company and the answers we can give with our customer portal.

We will also take a look at the successful implementation using exciting customer examples.