How manufacturers can take digital sales initiatives to the next level by combining commerce, CRM and AI
A digital sales and service portal has advantages for machine owners as well as machine distributors.
For both after-sales is an important factor for long-term customer relationships and scaling sales opportunities.
In this webinar, you will learn more about:
- Success factors in digital after-sales
- How to get from a simple webshop to a digital customer portal
- How connecting a CRM will boost personalization
- How to leverage AI for new digital services
Achieve excellence by combining digital customer service and self-services!
Jörg Scholtz, Managing Director, neusta Webservices
Tobias Giese, Global Vice President Digital Solutions, Intershop