Unearth the Aftermarket Commerce Goldmine

Practical Learnings from Market Leaders  

In collaboration with:

atlas_copco Dover





Success in the aftermarket comes with harmonized data

Tackling the aftermarket challenge is essential for any manufacturer. Obviously, there is a lot to gain from your installed base customers. Vendors like Amazon, see your margins as their opportunity. What type of aftermarket strategies is available? What would work best for you? Where do you have opportunities to differentiate? How do you better meet customer expectations than anyone else? Aftermarket lifetime value is considered as an untapped goldmine. Learn from experts and market leaders about what is required and what can be achieved launching the perfect aftermarket business!

The program of this exclusive, small-group event has been specifically designed for business, digital and IT leaders of enterprise-sized manufacturers and wholesalers.

Onsite Seminar and Roundtable Discussions

Please note: Due to current situation the Event Is rescheduled. NeW date will be announced soon.

Time: 10:00 - 14:00
Location: Malmö, Sweden - Radisson Blu Conference Hotel
Language: English

Request a seat!

Meet the experts of this exclusive seminar

Atlas Copco
Björn Fahleson
Manager SPM team LinkedIn

Björn Fahleson is the key responsible for Serviad, Atlas Copco's aftermarket information portal. With more than a decade within this field, Björn will share with you insights on the changing dynamics within the spare parts business and Atlas Copco's aftermarket digitiziation roadmap. 

Dover Fueling Solutions
Joakim De La Chapelle
Director of Customer Experience LinkedIn

Joakim will share how Dover Fueling Solutions decided to offer their customers direct access to the spare parts via their ecommerce platform. Listen to what it takes to set up an online sales channel in a traditional industry and how you onboard your customers and colleagues.

Mauro Boffardi
Country Manager Nordics & Italy LinkedIn
Karishma Rao
VP Business Development and Marketing LinkedIn
Mattias Löfstrand
CEO and Founder LinkedIn
Gerrit Enthoven
Director Sales EMEA LinkedIn

Event Program

10:00 - 10:10

Welcome & Introduction

10:10 – 10:35

Setting Up a Profitable Parts E-Commerce Strategy Alongside Your Distributor Network - Joakim De La Chapelle

10:35 - 11:00

Atlas Copco's Aftermarket Journey - Björn Fahleson

11:00 - 11:30

Intershop Expert Insights on the Aftermarket

11:30 - 12:00


12:00 - 13:15

Roundtable Discussions


Group A: Roadblocks & Successes in Getting Your Organization and Data Ready


Group B: Best Practices in Improving Customer Retention

13:15 - 13:40

A Pragmatic Approach to Unlocking the Aftermarket Goldmine

13:40 - 14:00

Summary & Presentation of Discoveries


Coffee & Fika