Humans First, Technology Serves: Customer and Employee Interaction in the Focus of Digitalization
We live in exciting times never seen before, during which the profound digital change and density of innovation is gaining even more speed. Each of these powerful revolutions harbours both opportunities and risks. In this whitepaper, we have tackled the topic of improving and intensifying customer interaction in B2B through digital client portals, such as mobile apps for employees and customers.
- Benefit-oriented customer interaction by integrated marketing, sales and service processes
- Interlocking of online and offline channels
- Digital customer portal as self-service contact hub
- Mobile apps to support employees in consulting and customer service
Enjoy reading our whitepaper and learn how to start in a successful implementation of your digital customer portal step-by-step.