Boost your customer satisfaction, efficiency and profitability with a digital customer portal

In this whitepaper you will learn how to:

  • Use a digital customer portal to gain a competitive advantage,
  • Reduce your costs-per-transaction effectively,
  • Improve the process efficiency of your B2B business.

Download now!

preview_Intershop_wp-customer-portal-part2_EN

Your digital road to success in B2B e-commerce

Since post-sale is pre-sale, exceptional customer service is no longer a purely B2C paradigm. As a B2B vendor you must also recognize the potential of after-sales and services and devolop your digital strategies accordingly.

A B2B digital customer portal will help you to:

  1. Radically improve your customer satisfaction and retention,
  2. Increase revenue through cross- and upselling as well as new digital services with convincing added value for your customers,
  3. Personalize information, i.e., provide the right information to the right customer at precisely the right time,
  4. Offer digital self-service options that meet customer demands for greater efficiency and autonomy in the purchasing process.

Download now

Read an excerpt of the customer portal whitepaper here

Your Contact Person

Frank Andersen, B2B Commerce Specialist Europe
I have over 15 years of digital commerce experience in manufacturing and other industries.
I am at your service if you need more information on how to excel in digital customer experience. Just give me a call or drop an e-mail.

Phone:  +49 3641 502062
E-Mail: info@intershop.com

Frank_Andersen

Bobby McMullen, Senior Account Manager US & Canada
Serving the customer right – with exactly the right product, service or information – is what I strive for. For more than 20 years now I help people develop current and future business needs. Don’t hesitate to contact me!

Phone:  +1 469 556 0727
E-Mail:
b.mcmullen@intershop.com

BobbyMcMullen