No keynote marathons. No passive audiences. The Intershop Summit is built around the people in the room: interactive deep dives, real customer stories, and honest conversations about what AI actually changes in B2B commerce.
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OPENING - DAY 1 |
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12:00 |
Welcome lunch |
Arrive, check in, make your first connections. A relaxed start before the real work begins. |
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13:00 |
Setting the stage |
Tobias Giese opens the Summit and sets the tone with a quick overview of what to expect – for the day’s program, and for the future of commerce. |
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13:10 |
AI is eating the world – and e-commerce? |
Hear from CEO Markus Dränert on why the next era in B2B commerce is starting now – and how Intershop plans to shape it. |
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13:25 |
Building the agentic journey: |
Learn how the Intershop platform is evolving to boost efficiency, break through digital sales bottlenecks and improve customer retention across more touchpoints with agentic AI. |
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13:55 |
Time to dive in |
Break out into workshop groups and tackle real commerce challenges together with experts from the Intershop customer and partner community. |
14:00 - 15:00 | DEEP DIVES – ROUND 1
Three parallel sessions. Intensive, interactive, hands-on. Pick the one that matters most to you.
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AI IN ACTION From customer portal towards agentic empowered B2B experiences
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PLATFORM The ops gap: stop optimizing the wrong things Alexander Neuhausen, Mario Vesper
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STRATEGY & INFRASTRUCTURE Globalization vs. sovereignty: What kind of freedom are you looking for? Sovereignty is suddenly a board-level topic, but what does it actually mean for your commerce stack? An open exchange about control, compliance, and the trade-offs no one else is talking about. Dirk Preising, André Henning
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15:00 | Coffee & Networking
15:30–16:30 | DEEP DIVES – ROUND 2
New tables, new perspectives.
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AI IN ACTION Hype or shift? What AI agents will really change in B2B commerce What AI actually delivers in B2B today and where investment truly pays off. An honest assessment, no buzzwords.
Patrick Lorenz, Nils Breitmann
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AI IN ACTION Put the right AI to work at the right time. Lee Trotter, Samuel Cook, Wayne Teigen
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C-LEVEL EXCHANGE Redefining the commerce core in the age of AI As AI and agents will reshape commerce workflows, this C-level exchange explores what could be the new commerce core, where control matters most, and where we expect commoditization.
Markus Dränert
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CLOSING – DAY 1 |
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16:30 |
Beyond the AI hype: |
Philipp Klöckner, one of Germany’s leading tech investors and analysts, will join us as our external keynote speaker. In his session, he will deliver a fact-based overview of the latest developments in artificial intelligence and share his perspective on how e-commerce, payments, and advertising may evolve. |
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17:00 |
Connecting the dots |
The most valuable insights from today’s deep dives. What surprised you? What will you take home? An open discussion. |
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17:20 |
End of Day 1 & get ready |
Short break, then we head to the evening venue together. |
Philipp Klöckner is one of Germany’s most renowned tech investors and analysts. A former advisor to Rocket Internet, he analyzes companies and markets for venture capital (VC) and private equity funds such as KKR, among others. Together with tech entrepreneur Philipp Glöckler, he has created one of Germany’s most successful tech podcasts, “Doppelgänger".
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MORNING - DAY 2 |
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09:00 |
Morning recharge |
Coffee, yesterday’s best insights on display, and the chance to choose your industry deep dive. |
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09:30 |
Opening day 2 |
Energy kick-off: the three insights from Day 1 that everyone was talking about. Today’s focus: what does this mean for your industry? |
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09:40 |
Best in Class: How our award winners drive results |
What do our top-performing customers do differently? This year's award winners share the approaches, decisions, and best practices that set them apart. |
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10:10 |
Connect: your final chance to network |
Last chance for targeted conversations. Request the meetings that matter most to you. |
10:30–11:30 | BEST PRACTICES FROM THE INTERSHOP COMMUNITY - INDUSTRY DEEP DIVES
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MANUFACTURING Make It. Sell It. Smarter. How manufacturers are reinventing direct sales with Agentic Commerce – and what it means for your go-to-market strategy.
Benjamin Rost, Peter Dietrich
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WHOLESALE Modernization, without breaking Many wholesalers and brand manufacturer reach a point where the commerce core remains valuable, but the digital experience t starts to feel limiting. How to evolve? Atul Jain, Gerrit Enthoven
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FRENCH ONLY PWA & IA: templates intelligents 🤖 Comment utiliser l’IA pour améliorer et générer des templates PWA plus performants ?
Merryl Cocq, François Delbouve, Toufik Boudellal
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CLOSING - DAY 2 |
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11:30 |
From inspiration to action |
The final stage moment. Your commitment wall: every attendee writes down the one thing they’ll do differently starting next week. |
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from 11:50 |
Farewell lunch & final networking |
Final conversations over lunch. Departure from around 1:00 PM. |
