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Let's Boost Business at Intershop Inpulse 2022

After two years of virtual events, set sail for a successful digital future and join our exclusive customer summit started on June 23 at the impressive Beurs van Berlage in the center of Amsterdam

Get ready to be WOWed by countless innovations and novelties, presented by Intershop customers, partners and our very own experts. Look forward to:

  • 9 customer presentations focusing on learnings and best practices
  • 3 Intershop sessions that will update you on our platform strategy, roadmap and innovations
  • dynamic keynotes about business boosters and the power of AI in e-commerce
  • inspirations from our partner network how to tackle the next step of your digitalization
  • valuable opportunities to network & a spectacular evening program

Inpulse Speakers & Experts

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TUEV_Sued
Wibke Reidenbach-Meiler

Business Process Owner International

Intershop_Nils_Breitmann
intershop
Nils Breitmann

Principal Enterprise Architect

Paredes_Emilie_Caplat
paredes
Émilie Caplat

Chief Digital Officer

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sparque
Chi Shing Chang

CEO

Isero_Leonie_Jansen
isero
Leonie Jansen

Online Marketeer

Keynote_Mieke_De_Ketelaere
space
Mieke De Ketelaere

Adjunct Professor at Vlerick Business School | AI Expert | Author

Huisman_Martijn_Reissenweber
huisman
Martijn Reissenweber

Global Director Services

Intershop_Markus_Klahn
intershop
Markus Klahn

CEO

Intershop_Mario_Vesper
intershop
Mario Vesper

Director Product Management

Digital_commerce_experts_Tobias_Hartmann
digital_commerce_experts
Tobias Hartmann

Technical Director

Intershop_Jakob_Linhardt
intershop
Jakob Linhardt

Practice Manager

Smart_Commerce_Sebastian_Wetzel
smart_commerce
Sebastian Wetzel

Sales Director

Intershop_Tobias_Giese
intershop
Tobias Giese

Executive VP Customer Success

Rjkzwaan_Gertjan_Kleinhout
rijkzwaan
Gertjan Kleinhout

Group Manager Client Support & Digital Commerce

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datasolution
Philippe Audibert

CTO

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signifikant
Ruud De Bruijckere

VP, Product Development

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wuerth
Gerco van Leeuwen

 e-business specialist

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mister_spex
Dirk Preising

Head of Technology

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nshift
Pieter Schalk

Head of Sales Innovation Continental Europe

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Marlies Wilms Floet

Lead Conversion Rate Optimization, UX research and Customer Insights

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pros
Mark Parkhurst

Senior Executive Account Manager

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space
Marc Fischer

CEO

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fenego
Roel van Alebeek

Intershop E-commerce Architect

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valtech
Herbert Pesch

Commercial Director

Agenda

OverviewOverview
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9:30

Registration

10:00 - 10:10

Welcome @Intershop Inpulse

Isabell Zeitz, Director Corporate Marketing, Intershop
Tobias Giese, Executive VP Customer Success, Intershop

Markus_Klahn

10:10

Online Business Boosters

A board room update and a deep dive into Intershop’s vision on future-proof commerce to boost your business goals.

Markus Klahn, CEO, Intershop

Tobias_Giese

10:40

Inpulse Innovation Marketplace

Meet the innovators at the Intershop marketplace and learn how their applications and services can help to boost your business.

Tobias Giese, Executive VP Customer Success, Intershop

Mieke_De_Ketelaere

11:00

Artificial Intelligence (AI): The Good, the Bad and the Ugly

Understanding the hindsight, insight and foresight of AI technologies as no one else, Mieke will demystify the hype around AI and focus in a pragmatic way on the real value it can bring to your customers and business.

Mieke De Ketelaere, Adjunct Professor at Vlerick Business School | AI Expert | Author

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12:00

Lunch & Networking

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13:30

Break-out sessions

Now it’s your turn: 3 tracks, 4 presentations each. Mix & match customer use cases
and Intershop innovation sessions to boost your knowledge!

Highlight speaker companies: TÜV SÜD, Huisman, Groupe Paredes, Isero, Rijk Zwaan & many more.

Tuev-Sued_Wibke_Reidenbach-Meiler

Let’s Debunk the Myths of “Easy Internationalization"; About Countries, Processes, Content & People 

Digitalizing international sales and sales processes offers great growth potential. However, building an international e-commerce platform is a long and rocky road. Learn how TÜV SÜD tackled challenges like ongoing operations in their journey.

Speaker: Wibke Reidenbach-Meiler, Business Process Owner International, TÜV SÜD Akademie GmbH 
Host: Tobias Hartmann, Technical Director, digital commerce experts GmbH

Isero_Leonie_Jansen-1

How to Use Your Own Data and Algorithms to Level Up Your Online Recommendations

As part of their omnichannel strategy, Isero strives to give their online customer the same experience as when they are buying products in one of their 68 branches. They found a solution by blending traditional product knowledge with data and algorithms! Learn how Isero is making a digital version of their best salesman!

Speaker: Leonie Jansen, Online Marketeer, Isero
Host: Marco Flapper, Director Consultancy, Wunderman Thompson Commerce

Huisman_Martijn_Reissenweber

The Role Digitalisation Plays in Transforming to a Servitisation-Based Business Model

To remain the worldwide market leader Huisman is today, adapting to rapidly changing market needs is a prerequisite. Huisman Services wants to be able to transform to a servitisation-based business model. A journey bringing both challenges as well as previously unknown opportunities. It requires a long-term vision, a transformation in company culture without losing its strengths, and most importantly: co-creation with your customers every step of the way.

Speaker: Martijn Reissenweber, Global Director Services, Huisman Equipment
Host: Roel van Alebeek, Intershop E-commerce Architect, Fenego

Paredes_Emilie_Caplat

Paredes, Masters of Customer Satisfaction Through Successful Transition to Online Sales

Paredes wanted to increase customer satisfaction and loyalty. However, they soon succeeded even more: their online sales went through the roof by a dynamic conversion to its online channel, and they radically increased internal efficiencies at the same time!

Speaker: Émilie Caplat, Chief Digital Officer, Groupe Paredes S.A.
Host: Philippe Audibert, CTO, DataSolution

Rjkzwaan_Gertjan_Kleinhout

How to Roll Out Ecommerce Globally in a Complex B2B Environment

Discover how Rijk Zwaan created a successful international rollout of the newest digital commerce platform across multiple continents, making the life of their customers easy. Smart digital commerce by Valtech and Intershop in a complex B2B agriculture environment.

Speaker: Gertjan Kleinhout, Group Manager Client Support & Digital Commerce, Rijk Zwaan
Host: Herbert Pesch, Commercial Director, Valtech (previously Evident)

Wuerth_Gerco-van-Leeuwen

Making a Multi-Channel Dinosaur (omnichannel) Successful and  Future-Proof…

Even in times of progressive digitalization, direct customer contact remains the DNA of the company. So, how does WÜRTH digitalize their commerce processes and become so successful? Do you want to know their secret? They give their customers time! How? Just watch and learn!

Speaker: Gerco van Leeuwen, e-business specialist , Würth Group
Host: Gerrit Enthoven, Sales Director EMEA, Intershop

MisterSpex_Dirk_Preising

Omnichannel? Multi-Channel? Cross-Channel? How to Support the Right Channel?

Mister Spex is a pioneer in linking online and offline and as a result, became the largest omnichannel retailer in the optician industry. How did they solve the challenge of connecting and integrating all touchpoints to create the perfect customer journey in an international context? What features did they develop and what is their impact?

Speaker: Dirk Preising, Head of Technology, Mister Spex

De-Nieuwe-Zaak_Marlies_Wilms_Floet

The Ultimate Online Customer Experience!

Nothing is more annoying than your customer experiencing a lack of personal, relevant information or attention. Not grasping their problem or understanding their need is a clear no-go. But how do you create an excellent customer experience? By making a difference in the moments of truth. This increases customer loyalty and satisfaction and leads to better word of mouth, positive reviews and recommendations. And you want that! Examples of customer cases of Wildkamp and Kruitbosch serve as practical examples. You will learn everything you need about what you can do to create an excellent customer experience.

Speaker: Marlies Wilms Floet, Lead Conversion Rate Optimization, UX Research and Customer Insights, De Nieuwe Zaak
Host: Gerrit Enthoven, Sales Director EMEA, Intershop

Sparque-ai_Chi_Shing_Chang

Boost Your Conversion Rate with Intershop’s AI-Powered Search and Recommendation Engine

Stop the guessing game and create data-driven personalized user experiences with AI-powered algorithms. Wowing your customers and boosting your business has never been easier!

Speaker: Chi Shing Chang, CEO, SPARQUE.AI

intershop

What’s New at Intershop to Compose Your Future-Proof Digital Commerce Experience?

Learn about the latest developments and plans for our Customer Engagement Center, Progressive Web App, Intershop Admin Portal, AI/BI Data Hub, Integration Hub, and more.

Speaker: Nils Breitmann, Principal Enterprise Architect, Intershop & Mario Vesper, Director Product Management, Intershop

Breakout_Marc_Fischer

The Digital Market Needs Analysis - Of What Customers Really Want...

What if digitization, big data and AI come together to enable digital market research at the push of a button? Join this session to find the answer to the question: "How will the needs of my target group develop over the next 12 to 24 months?"

Speaker: Marc Fischer, CEO, NAWIDA GmbH

intershop

Upgrade to Intershop N, in 3 Easy Steps

Everything you want to know about why you should upgrade to Intershop N and how it is done. Get insights on experiences and learnings based on the first customer cases.

Speaker: Jakob Linhardt, Practice Manager, Intershop

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16:00

Boom! Boom! Boom!

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16:45

Wrap-up & Closing 

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18:30

Boat Tour - Explore Amsterdam

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20:00

Dinner and Social Night at the Harbour Club

Download agenda
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Where we meet: Beurs van Berlage

Amsterdam was built on trade. Dutch sailors ruled the seas and built a city famous for its canals and its art. In the center of this stands the Beurs van Berlage, a beautiful historical hub of art, culture, trade and society- right next to the Amsterdam Stock Exchange. The red brick walls were the center of trade for about 100 years – and are now the setting for our global live e-commerce event!

Beurs van Berlage
Damrak 243 1012 ZJ
Amsterdam, Netherlands

In the evening: Sunset on the canals, drinks and dinner

We invite you to an exclusive networking opportunity that will take you on a boat tour through the beautiful canals of Amsterdam, enjoying great company, some drinks, and great music. Boat Tour will start at Gracht at restaurant "d'Vijff Vlieghen".
 
Together, we will navigate to a unique location at the Amsterdam water, the Harbour Club, to enjoy dinner.
Afterwards, we provide a shuttle back to the city center.
 

Cruquiusweg 67
1019 AT Amsterdam 

 

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Book your accommodation

We want to make sure the Intershop Inpulse will be a wonderful, inspiring and overall amazing experience. For that, we partner with Beurs van Berlage to reserve accommodations that ensure short commutes and relaxing nights.

Book your own hotel room for Intershop Inpulse 2022 in Amsterdam in one of the hotels.

If you would like to extend your stay in Amsterdam, contact Linda for more information.

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Inpulse PLATINUM PARTNER

wunderman_thompson

 

Inpulse GOLD PARTNERS

contentful de-nieuwe-zaak diconium
nshift pros-1 signifikant_square
smartcommerce valtech-1  

Inpulse SILVER PARTNERS

datasolution digital-commerce-experts fenego signTEK

Inpulse SUPPORTERS

 

alpenite biller coexya
css-commerce experts_in_motion 4friendsonly
microsoft rooom-AG smc-consulting
synaigy    

About Intershop Inpulse

Intershop Inpulse is a yearly event for customers of Intershop and organized together with our business and technical partners. For the 4th year, executives, managers, technology  visionaries and digital trendsetters meet, get exclusive know-how about the Intershop Commerce Platform, complimentary partner solutions, essential e-commerce trends and best practices.
 
Customers will share their challenges and lessons learned, specialist will talk about essential Intershop topics and there will be loads of possibilities to meet & interact.
Questions or feedback?

Feel free to contact me if you are interested in the event or have questions about the registration process. 

Get in touch

Jana_Kruemmling
Jana Kruemmling
Senior Manager Marketing Phone