
9:30
10:00 - 10:10
Isabell Zeitz, Director Corporate Marketing, Intershop
Tobias Giese, Executive VP Customer Success, Intershop
10:10
A board room update and a deep dive into Intershop’s vision on future-proof commerce to boost your business goals.
Markus Klahn, CEO, Intershop
10:40
Meet the innovators at the Intershop marketplace and learn how their applications and services can help to boost your business.
Tobias Giese, Executive VP Customer Success, Intershop
11:00
Understanding the hindsight, insight and foresight of AI technologies as no one else, Mieke will demystify the hype around AI and focus in a pragmatic way on the real value it can bring to your customers and business.
Mieke De Ketelaere, Adjunct Professor at Vlerick Business School | AI Expert | Author
12:00
13:30
Now it’s your turn: 3 tracks, 4 presentations each. Mix & match customer use cases
and Intershop innovation sessions to boost your knowledge!
Highlight speaker companies: TÜV SÜD, Huisman, Groupe Paredes, Isero, Rijk Zwaan & many more.
Digitalizing international sales and sales processes offers great growth potential. However, building an international e-commerce platform is a long and rocky road. Learn how TÜV SÜD tackled challenges like ongoing operations in their journey.
Speaker: Wibke Reidenbach-Meiler, Business Process Owner International, TÜV SÜD Akademie GmbH
Host: Tobias Hartmann, Technical Director, digital commerce experts GmbH
As part of their omnichannel strategy, Isero strives to give their online costumer the same experience as when they are buying products in one of their 68 branches. They found a solution by blending traditional product knowledge with data and algorithms! Learn how Isero is making a digital version of their best salesman!
Speaker: Leonie Jansen, Online Marketeer, Isero
Host: Marco Flapper, Director Consultancy, Wunderman Thompson Commerce
Huisman’s competitive position was under pressure. Research showed that the buying behavior of their customers changed. Their customers now expect more efficiency and reliability in service-related offerings and prefer digital (self-) services. Huisman adapted rapidly, changed their business model, introduced customer portals and they stepped-up even more: to improve internal processes and reduce inefficiencies.
Speaker: Martijn Reissenweber, Global Director Services, Huisman Equipment
Host: Nick Janssens, Managing Partner, Fenego
Paredes wanted to increase customer satisfaction and loyalty. However, they soon succeeded even more: their online sales went through the roof by a dynamic conversion to its online channel, and they radically increased internal efficiencies at the same time!
Speaker: Émilie Caplat, Chief Digital Officer, Groupe Paredes S.A.
Host: Philippe Audibert, CTO, DataSolution
Discover how Rijk Zwaan created a successful international roll-out of the newest digital commerce platform across multiple continents. Making the life of their customers easy. Smart digital commerce by Valtech and Intershop in a complex B2B agriculture environment.
Speaker: Gertjan Kleinhout, Group Manager Client Support & Digital Commerce, Rijk Zwaan
Host: Herbert Pesch, Commercial Director, Valtech (previously Evident)
Stop the guessing game and create data-driven personalized user experiences with AI-powered algorithms. Wowing your customers and boosting your business has never been easier!
Speaker: Chi Shing Chang, CEO, SPARQUE.AI
Learn about the latest developments and plans for Customer Engagement Center, Progressive Web App, Intershop Admin Portal, AI/BI Data Hub, Integration Hub, and more.
Speaker: Nils Breitmann, Principal Enterprise Architect, Intershop & Mario Vesper, Director Product Management, Intershop
What if digitization, big data and AI come together to enable digital market research at the push of a button? Join this session to find the answer to the question: "How will the needs of my target group develop over the next 12 to 24 months?"
Speaker: Marc Fischer, CEO, NAWIDA GmbH
Everything you want to know about why you should upgrade to Intershop N and how it is done. Get insights on experiences and learnings based on the first customer cases.
Speaker: Jakob Linhardt, Practice Manager, Intershop
16:00
Boom! Boom! Boom!
16:45
18:30
20:00
In the evening: Sunset on the canals, drinks and dinner
Afterwards, we provide a shuttle back to the city center.
Cruquiusweg 67
1019 AT Amsterdam