Once sold, a machine is kept running as long as possible. Manufacturers must find ways to improve profitability throughout their customers’ lifetime.
Webinar + Live Q&A
Date: Tuesday, February 2
Time: 03:00 - 04:00 PM (CEST)
Location: Online Webinar
The problem today: Customers of manufacturers want to preserve their investments and keep machines operational as long as possible. They must find the proper instructions, correct parts, documentation, and service manuals or any information that enables them to reach the machinery’s highest possible uptime. This must work 24/7 in both on-line and offline mode.
This is the perfect playground for additional sales.
What is Needed: A solution that seamlessly consolidates all aftermarket information and automates data flow to enable customers and end-users to find and order the right spare parts or consumables easily.
The Solution: A unique end-to-end aftermarket portal delivers a powerful solution to reduce order time, minimize errors, and improve customer satisfaction.
Intershop and Signifikant, in this webinar, present a joint solution – an Aftermarket Customer Portal. We will dive into two typical customer journeys where the customers can purchase services and spare parts from a personalized catalog, with configuration and drawings of their existing installed base, aligned in real-time with after-sales and engineering departments and field data collected via IoT.
- Embark upon digital transformation for your spare parts line of business
- Use your information advantage when competing in the aftermarket.
- Strategically build up your aftermarket data as a PIM to be able to work with rich content.
- Offer a seamless purchase experience to increase customer loyalty and turnover.
Are you curious? Prepare your question for the Q&A session!
Ruud De Bruijckere • VP Product Development • Signifikant
Ruud De Bruijckere has more than 25 years of experience within real-time expert systems, predictive maintenance, and aftermarket information management systems. Ruud is responsible for Signifikant’s research projects around circular economy and sustainable development.
Mauro Boffardi • Customer Success Manager • Intershop
Mauro has been an architect of multichannel e-commerce solutions for global manufacturers and wholesalers for over 20 years. He has spent his career engineering the ideal bridge between modern technologies and the end-to-end customer experience’s business needs. Very pragmatic and solution-oriented, Mauro supports Intershop’s clients in developing and implementing customer-centric digital strategies tailored to their unique needs.