A classic call center is no longer sufficient for today’s customer service. Customer expectations are constantly rising. In order to meet these expectations, a reconsideration of customer engagement is required. Today, customer service means building, maintaining and improving customer relationships. This requires a flexible and clear system with high usability for your service staff. Intershop's CEC enables you to provide faster, optimized customer service with personalized support for every individual customer.

Learn more about Intershop's CEC in the following Fact Sheet

  • 360° customer view within a single application.
  • Reduce the average handle time (AHT) and cut costs.
  • Increase sales by placing orders on behalf of customers via Quick Order.
  • Improve customer satisfaction by providing personal coupons.