The Future Of B2B Online Stores

4 key pillars explained

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Successful B2B Commerce supports customers and dealers beyond the first purchase

This whitepaper discusses the future of B2B online stores and why buyers expect more than just a purchasing platform. Learn about the four essential pillars of digital customer portals for manufacturers and distributors.

Key Takeaways
  • B2B self-service: The biggest time savers for your customers and dealers and why you should care.
  • Digital supported sales process: Key features to consider for delivering a digital customer portal
  • After-sales service: Ideas to push data-driven upselling and cross-selling
  • Digital service models: Opportunities through installed base management, product or service bundling, product-as-a-service models.

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