The Future Of B2B Online Stores

Successful B2B Commerce supports customers and dealers beyond the first purchase

This whitepaper discusses the future of B2B online stores and why buyers expect more than just a purchasing platform. Learn about the four essential pillars of digital customer portals for manufacturers and distributors.

Key Takeaways

• B2B self-service: The biggest time savers for your customers and dealers and why you should care.
• Digital supported sales process: Key features to consider for delivering a digital customer portal
• After-sales service: Ideas to push data-driven upselling and cross-selling
• Digital service models: Opportunities through installed base management, product or service bundling, product-as-a-service models.