Manufacturing companies these days strive to improve customer satisfaction and to increase sales to their installed base. How about you? Which digital innovation will make your B2B customers satisfied? Smooth processes that serve their purposes? Customers want to self-manage their webshop accounts, subscribe to regular products and find everything they need in one place. Unfortunately, most sales- and services processes of manufacturers do not support this sufficiently. Do you?
Your customers might move to your competitors, who serve them better with digital innovations. This could impact your future revenue and profits. The real question is, will your customers still be loyal 2 or 3 years from now? Are you making the necessary investments into digital capabilities now to meet your clients’ rising expectations?
If you have the C-level support and a digitization strategy in place, our report will: