Order Management: The Key to Success

Simplifying order management

The more we all shop online, the more complex the ordering process has become. Consumers jump from one channel to another, communicate via their laptops, phones, and other devices, and expect the same great service and information wherever they go.

Providing products on a website makes purchase processes easy. But receiving an “out-of-stock" information right after you hit the “buy” button not only ends in customers not returning but starts a chain of processes that will cost you a lot of money. By accurately communicating what is in stock, where it is available and when, you build trust with your customers.

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Sell anywhere, fulfill from anywhere, return anywhere

Seamless order management requires real-time insight into inventory and deliveries, plus effective connections with your warehouses, suppliers, and distributors. Provide B2B customers with all the order-related information they need, from all your different sales channels, enabling you to quickly react to changing requirements while offering a consistent, convenient shopping experience.

Frictionless B2B e-commerce

presents real-time stock information on every channel
provides many delivery models such as dropshipping, click&collect or delivery at a specific time and place
provides payment and billing management for approval, payment, and credit processes, plus easy integration with different payment providers
ensures quick, automated returns that seamlessly link all the platforms and parties involved in the process
let's you split orders so that urgently needed goods can arrive earlier
Offers customer a single view on all order history to review past orders and invoices and make re-ordering easier