Order Management: The Key to a seamless omnichannel customer experience

Learn in this webinar how you can sell from anywhere, fulfill from anywhere, return from anywhere with a Cloud-based Order Management System for B2B.


Simplifying order management

The more we all shop online, the more complex the ordering process has become. Consumers jump from one channel to another, communicate via their laptops, phones, and other devices, and expect the same great service and information wherever they go.

Providing products on a website makes purchase processes easy. But receiving an “out-of-stock" information right after you hit the “buy” button not only ends in customers not returning but starts a chain of processes that will cost you a lot of money. By accurately communicating what is in stock, where it is available and when, you build trust with your customers.

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Sell anywhere, fulfill from anywhere, return anywhere 

Seamless order management requires real-time insight into inventory and deliveries, plus effective connections with your warehouses, suppliers, and distributors. Provide B2B customers with all the order-related information they need, from all your different sales channels, enabling you to quickly react to changing requirements while offering a consistent, convenient shopping experience. 

Frictionless B2B e-commerce 

  • presents real-time stock information on every channel 
  • provides many delivery models such as dropshippingclick&collect or delivery at a specific time and place 
  • provides payment and billing management for approval, payment, and credit processes, plus easy integration with different payment providers
  • ensures quick, automated returns that seamlessly link all the platforms and parties involved in the process
  • let's you split orders so that urgently needed goods can arrive earlier 
  • Offers customer a single view on all order history to review past orders and invoices and make re-ordering easier

Meet the host of your webinar

In this webinar, e-commerce professional Gerrit Enthoven will answer questions that offer you a better way to manage your omnichannel orders.

Contact Gerrit directly

Gerrit Enthoven
Director Sales EMEA LinkedIn