Personalize your digital after-sales with AI
Having an online shop has become crucial for B2B companies as demand for online purchasing in businesses is increasing. Use it to gather information!
A digital customer portal can leverage data from multiple sources in order to personalize content and services for a longer, more profitable customer relationship. In our webinar, you will see how this can look like.
AI-based services and recommendations in B2B commerce
A digital customer portal can use data collected from local IT such as CRM, PIM, OMS, CAD, ERP, but also from marketplaces, fulfillment centers, payment providers and service partners. But there are other sources as well: smart machines and IoT components. Modern tools based on machine learning can leverage that and create new business models and services such as predictive maintenance or automatic reordering of consumables or spare parts – to boost revenue, increase customer loyalty and keep the uptime of installations high!